Privacy Policy

Who is responsible for your information

deciAIDE is operated by Macrotec (ABN 38 692 579 976), which is the data controller for the information described in this policy.

Information you provide

We process account details, the decision problems and constraints you enter, your review answers, and any documents or evidence you choose to upload.

How information is used

• To authenticate your account and provide the service.
• To generate, challenge and present deliberation outputs.
• To store your decisions, evidence, reviews and Final Decision Records.
• To maintain security, reliability and prevent misuse.
• To respond when you contact us.

Who can access your information

Access controls restrict ordinary users to their own decisions and uploads. Organisation administrators do not gain access to other members’ decision content through the organisation management screens.

This is not a user-only or end-to-end encrypted service. deciAIDE processes readable decision material, and administrators with privileged access to deciAIDE’s hosting workspace, backend or operational logs may be able to view stored content, AI prompts and responses. Organisation administrator permissions are separate from this privileged service access.

AI model processing and request logs

Relevant decision material, including supporting facts or extracted document content, is sent to AI and research providers to produce the deliberation. Standard processing uses Lovable’s AI Gateway and relevant model providers, with Perplexity used for web research. AI request and response logs in the Lovable workspace can contain readable user content and can be viewed by workspace administrators.

Provider retention, logging, use for model training and processing locations depend on the applicable provider terms and configuration. We do not promise zero retention, no provider access or that all providers exclude your content from training without verified terms covering that processing. Do not submit information you are not authorised to share with these services.

Payments and Paddle

When you purchase a membership, our online reseller Paddle.com acts as the Merchant of Record. Paddle collects and processes your payment details, billing information and order history for the sale, subscription management, tax compliance and invoicing. deciAIDE does not store your card details. Paddle’s handling of your information is governed by its own privacy policy.

Organisation-owned AI and storage

When an organisation’s own AI provider is configured and switched on, its AI and research requests are routed through that provider instead of the standard services. This changes the processing provider, not deciAIDE’s technical access to the material or where decision records are stored. The organisation’s provider and cloud administrators may have access under their own permissions and logging settings.

Optional organisation-owned storage holds new uploaded originals once activated. Decision records, document details and extracted facts remain on deciAIDE’s backend; existing uploads remain where they were saved. These connections do not make the whole service private to the user or hosted entirely in the organisation’s account.

Storage and retention

Your account content is stored so you can return to your deliberations. Removing a decision or an account does not establish that related provider logs or backup copies have also been erased. Retention and physical erasure timeframes for logs and backups have not been verified. Contact us about access or deletion requests and any retention requirements before submitting sensitive material.

Security and sensitive information

Access controls are designed to separate users’ records; they do not remove privileged administrator or processing-provider access. Encryption during transfer does not prevent the service from reading material needed for analysis. No online service can promise absolute security.

Avoid passwords, access keys and unnecessary personal information in decision briefs or uploads. Before entering confidential, highly sensitive or regulated material, confirm that you have authority to use it and that the service’s access, provider and retention arrangements meet your obligations.

Your choices

You control what you enter and upload. You can correct decision information within the service and contact us about access, correction or deletion requests.

Changes and contact

We may update this policy as deciAIDE changes. Material updates will be reflected on this page. Use the Contact page for privacy questions.