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Money-back guarantee

Refund Policy

We want deciAIDE to earn its place in how you make decisions. If it does not, here is how refunds work.

30-day money-back guarantee

If you are not satisfied with your membership, you can request a full refund within 30 days of your order date. This applies to your first payment and to any renewal charged within the previous 30 days.

How to request a refund

Refunds are processed by our payment provider, Paddle, which acts as the Merchant of Record for all deciAIDE orders. To request a refund, visit paddle.net and look up your order, or contact us through the Contact page and we will action it for you.

You will need the email address used at purchase or the order number from your receipt. Refunds are returned to the original payment method.

Cancelling your membership

You can cancel your membership at any time from your subscription page. Cancelling stops future renewals; your access continues until the end of the paid period. Cancelling is separate from requesting a refund for a recent charge.

Enterprise plans

Enterprise plans are invoiced separately under an individual agreement. Refund and cancellation terms for Enterprise are set out in that agreement rather than this policy.

Questions

If you are unsure whether a charge is eligible, contact us before the 30-day window closes and we will confirm. Paddle’s buyer terms and refund handling also apply to every order: https://www.paddle.com/legal/checkout-buyer-terms.